Reputation management & removal of unauthorized customer reviews

We keep track of your reviews and also take care of inappropriate or unjustified recessions

Online Reputation Management

Reviews and good reputation on the Internet are becoming increasingly important. Many customers and prospects are influenced by the experiences of others. Whether it's a product sale, service, a trip, a visit to the doctor, leisure activity, etc. - reviews influence the purchase decision.

Table of contents

Ratings - Opportunity & Danger at the Same Time

Reviews and testimonials always have 2 sides - positive is that decisions can be supported. Through appropriate evaluations, the own quality and strength can be made clear to the customer.

It becomes problematic when negative and unjustified reviews on the net jeopardize sales opportunities.

Why are negative reviews dangerous?

At first glance, negative assessments are opportunities to improve something. Feedback can improve processes, services or products. However, there are also cases where it is not about objective criticism - for whatever reason. A customer who is dissatisfied, a competitor who wants to make life difficult for you, etc. - there are a variety of reasons why you should definitely keep an eye on your reviews.

Consequences of negative customer reviews on the portals

  • If a fact is misrepresented or if inaccurate circumstances are alleged, this can be Discourage new customers or Scare away existing customers
  • Often also emotional attacks (such as "not professionally qualified", "just rip-off", etc) included in the ratings
  • You lose sales
  • Customers / patients also use this form as Leverage to realize certain ideas
  • You are not necessarily considered a professional or trustworthy in the field of search engine optimization because you are working on Lose credibility
  • The effort of their remaining marketing activities becomes higher

How can we help you?

Reputation monitoring

We have modules that allow us to search for specific information about you.

We can use your Monitor reputation and find any platforms where a commenter or review has been made about you. This way, any negative reviews can be found quickly and you can react accordingly or take further action.

Through this protect protect yourself from possible Sales losses or Damage to your reputation.

Editing your ratings

There is often also a lack of time in daily practice to actively monitor or respond to assessments. In some cases, people also tend to react partially too emotionally.

Here we can be accordingly supportive after coordination.

Removal of unauthorized customer reviews and engagement with review portals

If you want to have unauthorized or incorrect ratings deleted, this is often a very time-consuming undertaking. We therefore work in this area with an experienced law firm that specializes in corporate law in the online sector.

Solving ratings

Through our Cooperation with the law firm Kraus-Ghendler-Ruvinskji  we can offer you a professional, serious and inexpensive solution. 

What is the process for deleting reviews?

1. Free check for likelihood of success

Our cooperation partner checks free of charge in advance the valuation in question. After the review, you will receive an assessment of the prospects of success and a proposal for further action.

2. deletion request against fixed fee

  1. Creation of an individual notice-and-takedown-letter for the deletion of a negative evaluation at an internet portal such as:
    • Google
    • Facebook
    • ebay
    • Jameda
    • etc.
  2. Letter from the portal, monitoring of the deletion in the period of 2 months from the letter.
  3. Development of an extrajudicial or judicial follow-up strategy against the portal or the evaluator in the event of failure to delete the data

Questions around the removal of ratings

How much does it cost to remove assessments?

We can offer you different models. The initial assessment is free of charge. The removal of an evaluation is EUR 149,- net plus 19 VAT = EUR 177,31 incl. VAT.

Combination with other services from us is possible.

How long does it take to remove ratings?

Unjustified reviews can be removed within 3 and 14 days in many cases. You will be informed via email when a reported review has been removed.

What is the likelihood of success?

Many unjustified negative evaluations can be removed. If you notify us of the rating in question, you will receive a written assessment in advance as to whether a deletion can be successful.

What are the most common review platforms?

There are many surfaces on which to rate your company, practice, product or service. The most common ones include (depending on the subject):

  • Amazon
  • Google
  • Jameda
  • Trusted Shop
  • Trustpilot
  • Kununu
  • Social media (e.g. Instagram, Facebook, etc.)
  • The local
  • Yellow pages
  • Holidaycheck
  • Provenexpert
  • Ebay
  • etc.

How does online reputation management work?

The Online reputation management is always divided into different steps. Basically, it is not a one-time but a Continuous process.

As-is analysis

It is specifically searched for people, companies, products, etc.. Internet pages, blogs, posts or rating platforms are taken into account.

Taking special measures

Depending on the results of the as-is analysis, specific measures are taken. These must be well-considered so that negative consequences (for example, through a shitstorm) are avoided.

Monitoring

Measures taken must be monitored. In addition, targeted checks must be made to ensure that the persons concerned have not opened up new areas on other surfaces.

We often observe this with reviews, if one surface deletes the review, individuals often go another surface and undertake the same.

Summary

On the Internet, it's just like in real life. A good reputation is enormously important and helpful. Building a good reputation is a lot of work - but so is maintaining it! We help you to ensure that you do not lose your success, which you have achieved through your competence and performance, through unjustified or untrue claims.

In addition, we want to help you so that your expertise and qualities can be better recognized.

What advantages do we offer you?

Individual approach

There is no "one concept" with us - rather, the solution must be based on Tailored to your needs its

years of experience in digital marketing

We have been serving many clients for over 15 years in the field of digital marketing

fast and effective

Especially in this day and age, you have to Fast and flexible can act - that's why our structure is exactly like this

short and lean communication

With us you have One contact personwho is there for you for any question.

Price worth

We are worth our price. But we also say openly when we think the cost/benefit is not there.

Flexibility

We are there for our customers and are guided by their requirements. Often also on Saturday or Sunday.

You have questions or want more information?

We are at your disposal.